Buisness VoIP Telephony

VoIP Technology

With hosted VOIP your company can save thousands through:

  • Saving over 40% on monthly and annual communications costs
  • Improving the efficiency of your workforce
  • Being more competitive in your market
  • Saving many thousands of dollars by not needing to purchase an in-house VoIP PBX or matching telephones

Voice Over Internet Protocol, VoIP for short, is the routing of voice conversations over the internet or any other IP-based network. VoIP allows users access to advanced features that take advantage of integrated voice and data network environments.

Tidewater Technology Solutions & iCore ensures your voice and data networking environments are designed to allow for superior quality and maximum availability. Your phone system and your IP-based local area network utilize the same network infrastructure and have access to the same application services.

Because your voice Private Business eXchange (PBX) application is housed in a carrier grade facility, Tidewater Technology Solutions & iCore eliminates the worries about system failures due to power outages. We add a further level of security by having fully redundant systems in case of an equipment failure. Considering the cost to design, operate and house these systems, it would be impractical for most businesses to build the same level of redundancy and security in-house.

Tidewater Technology Solutions & iCore Networks provides businesses the opportunity to capitalize on advances in VoIP Technology and Network Infrastructure cabling without the risk and expense of deploying a complex in-house PBX system. Once a connection to our iCore Network Access Center (INAC) is established, your organization gains access to both traditional PBX (Private Business eXchange) services and advanced VoIP PBX capabilities previously only available to large corporations with the staff and financial resources required to support an in-house solution.

Lower Equipment Costs

iCore is a Hosted VoIP service provider that lets your company rent equipment; a solution with considerable cost savings. The equipment is maintained by iCore, so you don't have to worry about upkeep or maintenance. As technologies change, VoIP telephones can be upgraded so you get the latest and best technology, all of the time and without a large investment.


If your primary facility became inaccessible or damaged due to an emergency, would your enterprise still be able to function? A good business continuity plan must take into account communications equipment redundancy.

iCore's Hosted VoIP service is an excellent choice for addressing this important topic, because the equipment associated with a managed solution is not physically located at your place of business-it's hosted. So, if a particular location is destroyed or made inaccessible, the communications infrastructure can be routed to another location. Hosted VoIP helps ensure that responding to an emergency is a seamless process.

24/7 Customer Support

Even the most dedicated communications system manager is not available to troubleshoot and maintain the telephony system 24 hours a day, 7 days a week. When you choose iCore's Hosted VoIP service, around the clock support is always available so you can focus on the more important aspects of running your organization.


In today's business world, 'work' is not restricted to one location. Rather, employees conduct business from many locations, using mobile phones and laptop computers. iCore's Hosted VoIP service enables your enterprise to stay competitive by giving employees access to communications resources while on-the-go. A hosted VoIP solution lets users log into the enterprise system from anywhere, using any Internet connection. This means that calls can be routed to the correct person, even if he or she is out of the office.

Multiple Location Integration

In the past, companies with multiple locations operated essentially as separate businesses - i.e. ~ If a customer called Location A, he or she would have to be told to hang up and dial a different number to reach the proper rep at Location B. With iCore's Hosted VoIP service, doing business is a seamless process across geographically dispersed locations. iCore's Hosted VoIP service enables your enterprise to stay nimble in the global market by tying together all locations with 4-digit dialing, as well as seamless presence and collaboration tools.

Advanced Features

IP-based telephony offers many advanced features that can keep your enterprise competitive. These features are inexpensive and easy to deploy and manage. Choosing iCore's Hosted VoIP service affords your organization the latest and best technologies, without having to install complicated equipment or utilize company resources to manage the equipment.


Mission-critical Internet operations require the highest-level security features, and Equinix IBX centers deliver multi-level physical security. All areas of the center are monitored and recorded using CCTV, and all access points are controlled. Every IBX center is staffed with 24-hour security officers to augment physical security features, providing financial grade protection of your Internet operations. Visitors are screened upon entry to verify their identity, and in shared situations, are escorted to their appropriate locations. Access history is recorded for audit by customers, as needed.

Features & Offerings

Hosted VoIP and IP Communication Features:

  • Do-not-disturb
  • Billing account codes-up to 20 digit account codes
  • Call forwarding
  • Call pick-up groups
  • Auto Attendants
  • Park
  • Call transfers-announced / unannounced
  • Call Waiting / Caller ID positions/ station
  • Group Pickup
  • Caller ID
  • Caller ID Block
  • 6-line Conference Calling
  • Direct extension assignment
  • Direct Inward Dialing
  • Multiple line appearances
  • Multiple line Hunt Groups
  • Music on Hold
  • Mute
  • Remote Call forward to DID
  • Redial
  • Speed dials up to 99 memory
  • Four (4) digit extension dialing
  • Station-to-station intercom
  • Toll restrictions
  • Forward to Voice Mail
  • Meet-Me Conference Calling
  • Message waiting notification
  • Hold recall